Customer Testimonials
Jennifer was Awesome in Service Department in getting our car running again. Jennifer has been my advisor for years. She’s definitely a asset to Doggett Honda
David took initiative on processing my appointment quickly. He kept me informed and provided useful information including an extra print out when I inquired about one aspect of the car’s check up. Much appreciated.
Unfriendly, unprofessional, unhelpful people No one ever answers the phone Service advisors do not keep you updated on your vehicle status. You get an email with no follow up
They are the best dealerships I’ve dealt with, Jenifer is a professional , she always helps
Did not put water in my windshield wipers, I even asked if they were going to do this . They did not check the air in my tires after rotating them. My tire pressure light came on after I left.
Steve my sales man was excellent he knew exactly what I was looking for this time and brought it straight to me. I did try to pull it back up to see about my spare tire in the rope that you pull with already broke off. I don’t like that so in my paper come in and I go back to get my license. They’ll have to fix that for me
Clean, friendly enviroment. The car lot was neat and was accessible from a busy freeway
Went to a Dealership to see what a good deal to have a brand new Honda HRV. Jordan is a great help to get through and get a good for my finances. I highly recommend him to my friends wanting and purchase a car.
Recently made an appointment for 2023 Accord. Showed up at the appointed time and was told it was minimum 3-4 days due to issues Doggett was having. We were not told this before we showed up and were not able to leave the car. A loaner was not available. Today, 3/10/25, called again to set up service for recall - a recall that could potentially cause a catastrophic fire. Was told that we would need to bring the car for analysis to see if the recall needed to be fixed. If it did need to be fixed then Doggett would put a &...
They kept in touch with me on the progress and also any recommendations for other services that they thought were needed. Finished on the day that was promised.
My experience with Dogget Honda was satisfactory, but the waiting time more than two hours
Service was easy to schedule and wait time was prompt, service advisor was was very courtesy.
Derrick was amazing, he went above and beyond to get me in the car that I really wanted even the exact color. He made the purchasing process quick and easy and I will highly recommend him as well as Doggett Honda to anyone who is looking to purchase a vehicle!
I truly Appreciate Albert Sandoval, Derrick Dawson and Danny White for helping Me with the Opportunity of getting my 2015 Toyota Camry after not having an automobile in the past 6 years. I am most definitely Grateful 🙏 ♥️💯😘... Thanks 🥰
Salesman was thorough and checked the points for my decision on the car I purchased.
Aarahn was very polite and was willing to answer all my questions and was very friendly and listened to all my wants and needs in a car. Def will recommend him to anyone looking to buy a car.
I am completely satisfied with the dealership and would recommend all my friends to go there for their next purchase
Didn’t ask for a tire rotation and they did it and charged me. Not happy.
Heather in service is excellent. She’s efficient and gives you the best options for your service. The team servicing the vehicle are quick and communicative too.
Excellent service with a welcoming feeling. The atmosphere at Doggett is always appealing in that it is customer friendly.
Valencia was very helpful and responsive. Everybody was friendly and hospitable. Kamoryn was also helpful
Experience was great. No hassle from the beginning to the end. Will definitely come back again.
Well organized and well run. I enjoyed my time there. The salesman was very competent and not pushy. I like him.
My visit was great! My problem was resolved and in a very timely manner!!! The it was a hassle free repair!!! I was amazed and will visit this dealership again when necessary! Thankful for their help!
Meagan kept informed on the progress of my Honda repair.She was extremely nice and very professional.
I seen a Facebook ad from Mr. Lewis the sales guy and came in to purchase a Diffused Sky Pearl Honda passport trail sport 2025 for his end of month deals. Mr.Lewis got me the best price and the transaction was fast, transparent and very fun! I'll for sure come back!
Jordan was a fantastic salesman. He was patient and worked with us to our satisfaction.
Already done the rating for dealership. However everything was excellent on all counts. I look forward to further future automotive needs.
I really like your customer service and friendliness. I would recommend your services to my friends.
Service dept was timely and thorough. The service dept timely repaired the conditions they found
Very courteous and knowledge. Explained what needed to be done on recall. Work was completed quicker than I expected
Prompt, professional yet personal! Open to good communication! Would recommend Skylar and Arthur to others
Ref: Tailgate Harness Recall Had a 10AM appointment. I was told it would take 2-3 hrs. Arrived at 3:30 and nothing was done. Was told they will see when a tech. was available. Likely the next day. This has happened before on a mirror recall. Seems my recall repair was delayed in favor of more profitable service. HORRIBLE communication & service.
No coupons for oil change, no bowl of snacks, no can sodas, no carwash or multi point inspection done correctly.Said my car checked out great, everything was fine. But i have 1 worn tire with a knot on the wall that is very noticeable. The oil change was 59.95 plus tax total 67$. . I am praying everything with the oil change was done correctly. I seen new faces in sales. No one walking by spoke to the customers in the waiting area. In the past, the sales team would stop and speak.. always. You can tell this is not Mike Smith Honda. ...
I will always recommend Derrick Dawson he will always get you right with the perfect car
My salesman, Cameron and general manager Anthony were so helpful in my search for a new vehicle. I was allowed to take one home so that I could make sure that my husband could get in and out of it. My service during and after the sale has been excellent! I recommend Doggett Honda of Beaumont to all of my friends.
We were a bit nervous when we arrived but Gabe and Danny made our experience very pleasant. Would highly recommend this dealership.
Magen was good got my Tire fixed then when I went to Walmarts my car wouldn’t start. Don’t know why waited a few Minutes then it started. Still don’t know why it did this do I need to bring it in and have it checked or what. Please let me know.
Kameron was the best sales associate he could answer every question and was a real go getter
Albert the salesman was great. When you're told they payment will be a certain amount and they don't tell you gap insurance etc is going to raise it up... A lot. That's my only gripe. It was more per month than I wanted to spend. So it left me with a little bit of a bad taste towards the company.
My service rep Jennifer was exceptional and friendly. Explained everything to me and was able to setup shuttle drop off and pickup.
Chris Darden and Danny White were, and are the greatest. They represent Doggett Honda well and these two gentlemen own their job, and are the face of Doggett Honda of Beaumont, Tx. We miss Mike Smith, greatly. Doggett has extensive work to do, within their business structure to gain the trust of this community. This community expects nothing but the best, sans Chris Darden and Danny White. Superb service from the two fine gentlemen.
For the service center. Very poor, negative communication. Service manager stood by two service writers, when the were rude, wrong, and have a very nasty attitude. Beware, because the service manager stands behind two very disrespectful service writers. I would not even give these individuals a 1
Slow, I arrived 20 minutes before anyone else and it took over 2 hours for oil change and tire rotation. Wanted to charge me 233 dollars to fix a factory defect on a piece of plastic on back door of a car not 2 years old. To top it off their lawn guy blew dirt and grass all over my car with leaf blower while I was waiting for them to finish paperwork. I’m sure I can get better and faster service without having to drive 30 minutes both ways.
Staff is super friendly and helpful. I was in and out within 30 mins for my oil change
Fantastic service and personnel great deals Very friendly atmosphere When I need another vehicle this will be my first stop
Overfilled with engine oil again even after I mentioned not too 2nd time! (By pint)
Friendly and attentive staff was great at meeting my needs and in a timely matter
Very prompt on this visit extremely courteous and helpful. Service was done very quickly and I was finished and on my way in under an hour
Trying to schedule service on line was a nightmare. Fortunately, stopping by and making an appointment in person was pleasant and quick. The staff was efficient and courteous on appointment day. The alignment took an hour as estimated.
The staff was great & very respectful to me& my wife. We will come back next time
I bought six cars from Mike Smith Honda in Beaumont, Texas. And as of Today I purchased my first Honda CR-V at DOGGETT HONDA in Beaumont,Texas. It is a 2025 4WD EX. My sales Consultant was Carlous Rayburn she was awesome and I will definitely go back to Doggett Honda to purchase future cars.
Jennifer at Mike Smith was very helpful and informative. She let me know where my car was in the process and Brittany who ended up finishing us up were professional.
Excellent service. Ms. Wheeler customer service rep was excellent. The General Manager Mr. Wiltz was courteous and greeted every customer politely. Great detail shop!
Had everything in order for me when I got there! They were some of the nicest people I’ve ever dealt with! Will absolutely do business with them again!!
Ms. Quen is the best hands down ! She took her time and told me all the details about my brand new Honda.
Mike Smith's level of service has declined over the years. My mom has come to this company for oil / brake changes for years on her 2016 Honda Pilot. She trusts them to service and update the parts on her SUV if suggested. My mom's car lights with different codes came on. She had it towed to Mike Smith on Dec 21, 2023 and was given service advisor Brittany. The first red flag was my mom had to contact Mike Smith on Dec 26 about her car. Brittany proceeds to tell my mom I was just about to call you (LIES). The service ...
Ms Valencia Row and Mr smith were very helpful. Micheal Cooper from Doggett was also instrumental.
Fantastic service, will definitely recommend to friends and neighbors. Had the vehicle my wife wanted and made the deal in a reasonable amount of time.
I can easy get an appointment quickly. They are friendly and reliable and always keep me updated on my car.
Tucker was very attentive and direct. Very friendly. Would recommend to family and friends. Excellent service.
Very polite and helpful on finding on a new car e will be going back for my next vehicle
Kameron Brown helped me get the car I wanted. He was very professional. It was easy doing business with him at Mike Smith Honda
Fast friendly service. See Chasidy for lol your Honda service needs!!! Great folks, great service!!!
Recall work completed & the dealer was quick, efficient, & friendly. The work was completed as requested.
Mike Smith Honda has a great service department. Thanks Taylor for taking care of us.
Service is great, serviced my vehicle in ample time, great service writers and fantastic service manager. very professional. i would leave 5 stars but i leave only 1. in the time i was there i couldn't help but overhear the gentleman from parts, he was Extremely unprofessional and very rude to the young lady in parts. now ive seen my share of toxic employees in my time. but this xxx takes the cake. overheard his name: john, this is the kind of person that would make you hate to return to work daily. other than than this i loved my service ...
Greeted warmly upon entering and was very accommodating when I informed of a coupon I had. Wait was a little long but was given a discount without expecting it because of this. Will use again!
The dealership was easy to deal with and one of the best experiences I had
The folks at Mike Smith were really helpful in finding my son the car he was looking for. There was no nonsense and we walked out of there knowing we had made the best deal!
Customer service at mike smith honda were very professional and very respectful i wouldnt want to take my car anywhere else i purchased my first car there at 18 years old and love bringing them my business id recomend everyone to go there thankyou mike smith honda the service department front desk ladys are the best.
My customer service rep Jennifer at mike smith Honda was awesome and super helpful. Made my day go so smooth!
Professional and courteous. Fast service. Suttle provides a ride to my job. Love working with Jennifer
Great staff and service was amazing. I’d recommend them to any and everyone I know.
The service Manger is nice to speak with. He is very helpful. Will help solve your problem.
Great service and courteous agents. I always have my vehicle serviced there. Will continue to .
First, your service staff are great. Trying to call your svc department is a nightmare. People want to talk to real people. Over the years I have purchased five Honda vehicles from Mike Smith Honda. I'm a loyal customer. But, to have to deal with a robot when I call in is a waste of my time. There is a Nissan dealership close to my home and they want to service my two current vehicles.
Great, straight forward and honest service advisors! Brittany is as great!! Highly recommend this dealership for servicing your Honda.
Visit went great. The clerk helped resolve an issue we had with all the windows going down at the same time, and skylight window opened.
I was very pleased with the way I was treated as a customer. My salesman Jason was awesome,
Great customer service. Service advisors are attentive and friendly and welcoming. Lobby is always clean. Appointments are readily available. Wait time was minimal for the service I had done today. Another great experience at this dealership.
I brought my Honda to the dealership for a recall. In the process it was discovered that my starter was bad. I had 100 to my name. Chris gave me yes gave me a starter and Taylor helped me with financing to get the starter put on. I am eternally grateful!
My experience yesterday at Mike Smith Honda was great.. The lady handled my case was friendly, efficient, and professional.
Prompt. Friendly. Shuttle reliable. Honored my coupons. Quoted me the prices before service. Rest service.
Had a great experience buying a new car! The deal went smoothly and quickly. They were very knowledgeable
They are quick and efficient, plus everyone there is friendly and helpful. They keep me informed of the whole process the entire time I’m there (which isnt long).
Brought vehicle in for a recall replacement of seatbelt. A free service. Was told it would take an hour and a half, approximately. No problem. I get a text saying I'd requested tires looked at and a quote for over $600 for 2 new tires and an alignment stating it is needed and approval to do the work I had requested no such service. The ticket clearly states it was requested by me, to check tires. Clearly, this is not true. I feel this is a scam. My car had recently been serviced at a non-dealer facility and was fine. The ...
Larry Clayton is a wonderful sales man and one a very compassionate person who understands value and time.
Courteous and professional . Would visit again in the future. Thanks again for serving my car.
Jennifer was friendly and helpful. I’m glad I switched to Mike Smith in Beaumont. The snacks and coffee bar was an added bonus.
Wife and I just bought a 2022 Honda Civic Sport and absolutely love it! Everyone at Mike Smith Honda was incredibly professional, attentive, had wonderful attitudes and saw to every one of our needs. Got us top value for our trade in and made the purchase of our new car the easiest I’ve ever experienced! Highly recommend to anyone looking to get a new ride! Special thanks to Aarahn Stewart for making it such a great experience!
Always meets our needs! Friendly and precisely what we look for. Carlous is amazing! Thanks!
Service department specially Jennifer great as always, they treat everyone as family they take care of all our needs
The customer service was amazing! I took my car in for a state inspection and they took good care of me and my car!
This is my 1st time buying a vehicle from Mike Smith. Everyone was professional and took their time with me. They explained things to me as well as showed me how to use things in my new car. Came back to service dept and they were nice as well.
I was told that I had a problem that needed immediate attention, my air filter needed replacing. I had replaced the air filter myself 3 months ago. This is why people don’t like or trust dealership service departments.
Very quick and easy, friendly customer service. Been using them for 5 years and do not plan on changing!
We have used Mike Smith for years. We bought our first Honda in 1968 at IH10 East. We have always received the best service.
Customer service is fantastic, you won’t wait long to get helped, love this place!
Very nice and worked very hard to get me and my wife in our car!!